Malware/Security: Malware/Security

https://artlinegroup.ae/3:07 pmDDurga joined3:07 pmRHello one of my website is infected again : https://artlinegroup.ae/ artlinegroup.ae Plan: Shared / Business Package ID: 4161000 3:07 pmDHello Ritesh. Welcome to Chat Support! I am Durga and I will be your Web Advisor today.I'll certainly assist you with malware issue.Thank you so much for the details.3:08 pmRit's 3rd time infected - every time I clean and deleted data but it got infected again and again : please check I think your server is infected. I have deleted all the data and reinstalled clear files .. than too it becomes malware infected with same malware same virus ? how it's possible ? hello 3:10 pmDI'm so sorry to hear that. Please give me 2-3 minutes to check on few things.3:10 pmRok 3:10 pmDSorry for the delay, Ritesh. I'm checking on your file manager.3:11 pmRok hello hello 3:16 pmDI'm here ritesh. Thank you so much for your patience.I'm afraid its taking longer than I expected. Im still trying to analyze the root cause of the issue. I will need 2-3 minutes more. 3:17 pmRok ... ... 3:22 pmSSohan joined3:31 pmRhello 3:32 pmSHello, Ritesh. Welcome to Chat Support. I'm Sohan and I'll be your Web Advisor today. How may I assist you?3:33 pmRHello one of my website is infected again : https://artlinegroup.ae/ artlinegroup.ae Plan: Shared / Business Package ID: 4161000 3:07 pm D Hello Ritesh. Welcome to Chat Support! I am Durga and I will be your Web Advisor today. I'll certainly assist you with malware issue. Thank you so much for the details. 3:08 pm R it's 3rd time infected - every time I clean and deleted data but it got infected again and again : please check I think your server is infected. I have deleted all the data and reinstalled clear files .. than too it becomes malware infected with same malware same virus ? how it's possible ? hello 3:33 pmSThank you for the information. I understand that your website is infected with malware. Please be on hold for 2-3 minutes while I check your website.3:34 pmRok chat is constantly getting disconnected dont disconnect you take time but dont leave chat blank 3:35 pmSSadiya joined3:47 pmRHello one of my website is infected again : https://artlinegroup.ae/ artlinegroup.ae Plan: Shared / Business Package ID: 4161000 3:07 pm D Hello Ritesh. Welcome to Chat Support! I am Durga and I will be your Web Advisor today. I'll certainly assist you with malware issue. Thank you so much for the details. 3:08 pm R it's 3rd time infected - every time I clean and deleted data but it got infected again and again : please check I think your server is infected. I have deleted all the data and reinstalled clear files .. than too it becomes malware infected with same malware same virus ? how it's possible ? hello chat is constantly getting disconnected dont disconnect you take time but dont leave chat blank 3:48 pmSHello, Ritesh. I am sorry about the disconnection. I'm glad we're connected once again. We are seeing a few chat disconnection issues and our engineers are looking into it. Please give me 2-3 minutes while I review your previous conversation to better understand your issue. 3:48 pmRok 3:48 pmSI am really sorry for that.Can you please tell me that do you use any tool to clean the infected contents ?3:49 pmR... 3:49 pmSI am still here!3:49 pmRI cleaned from code 3:49 pmSI will explain this to you.3:49 pmRdownloaded website rebuilt it with another programs and cleaned the code - after that reuploaded. 3:50 pmS Thank you for the information .3:50 pmROK 3:51 pmSif you remove the infected contents manually then the malware will be added again to the site and the malware will be activated again in site to resolve the issue you have to terminate malware from root and then the malware will be cleaned.As you are manually removing infected code it is getting readded , I suggest you to use any tool or SiteLock that will scan the site and terminate the makware.You can use any third party tool to remove the infected contents , we also have a tool called sitelock helps you to remove the junk and infected malware and cleans the site , it also avoids such issues in future.SiteLock will scan your website regularly for vulnerabilities and malware, protecting against threats and ensuring you are not being blocked or blacklisted. All our plans include a full scan of your site, every day.3:52 pmRYour Charges are very very High for this from Which Root ? 3:53 pmSI am sorry for the charges , it is from the public_html.3:53 pmRI have deleted each and every file from public_html completely - even hidden files everything 3:55 pmSI can understand your situation regarding the issue , unfortunately the charges are set up by the company so I am helpless , but it is worth using on site it will safeguard account from hackers and the malwares.3:55 pmRthan too it's constantly attacking 3:55 pmSI will explain it to you.3:55 pmRI think for selling your products - company is involving in spreading such types of infections again and again. because since last six months I am removing one by one viruses from many sites.. but they are continusly infecting my site ? are attackers are so much FREE Time.. that attacking my websites only ? I think your entire server is infected 3:58 pmSI am sorry , Our server has the firewall.3:58 pmRbecause if malware comes, than it should effect one or two website .. but not all 3:58 pmSYhe malware enters the site from other means if you connect hard drive , or if you access any phising site.3:58 pmRyou can check my more than 50 websites are infected 3:59 pmSI can understand how frustrated this situation is for you .3:59 pmRthis answer is not a resolution. clean my websites 4:00 pmSI can escalate the case to admins to resolve the issue from their end , shall I proceed with it ?Vaishak joined4:12 pmRyes 4:12 pmVHello, Ritesh. Welcome to Chat Support. I am Vaishak and I'll be your Web Advisor today.May I know how can I assist you?4:12 pmRHello one of my website is infected again : https://artlinegroup.ae/ artlinegroup.ae Plan: Shared / Business Package ID: 4161000 3:07 pm D Hello Ritesh. Welcome to Chat Support! I am Durga and I will be your Web Advisor today. I'll certainly assist you with malware issue. Thank you so much for the details. 3:08 pm R it's 3rd time infected - every time I clean and deleted data but it got infected again and again : please check I think your server is infected. I have deleted all the data and reinstalled clear files .. than too it becomes malware infected with same malware same virus ? how it's possible ? hello chat is constantly getting disconnected dont disconnect you take time but dont leave chat blank 3:48 pm S Hello, Ritesh. I am sorry about the disconnection. I'm glad we're connected once again. We are seeing a few chat disconnection issues and our engineers are looking into it. Please give me 2-3 minutes while I review your previous conversation to better understand your issue. 3:48 pm R ok 3:48 pm S I am really sorry for that. Can you please tell me that do you use any tool to clean the infected contents ? 3:49 pm R ... 3:49 pm S I am still here! 3:49 pm R I cleaned from code 3:49 pm S I will explain this to you. 3:49 pm R downloaded website rebuilt it with another programs and cleaned the code - after that reuploaded. 3:50 pm S Thank you for the information . 3:50 pm R OK 3:51 pm S if you remove the infected contents manually then the malware will be added again to the site and the malware will be activated again in site to resolve the issue you have to terminate malware from root and then the malware will be cleaned. As you are manually removing infected code it is getting readded , I suggest you to use any tool or SiteLock that will scan the site and terminate the makware. You can use any third party tool to remove the infected contents , we also have a tool called sitelock helps you to remove the junk and infected malware and cleans the site , it also avoids such issues in future.SiteLock will scan your website regularly for vulnerabilities and malware, protecting against threats and ensuring you are not being blocked or blacklisted. All our plans include a full scan of your site, every day. 3:52 pm R Your Charges are very very High for this from Which Root ? 3:53 pm S I am sorry for the charges , it is from the public_html. 3:53 pm R I have deleted each and every file from public_html completely - even hidden files everything 3:55 pm S I can understand your situation regarding the issue , unfortunately the charges are set up by the company so I am helpless , but it is worth using on site it will safeguard account from hackers and the malwares. 3:55 pm R than too it's constantly attacking 3:55 pm S I will explain it to you. 3:55 pm R I think for selling your products - company is involving in spreading such types of infections again and again. because since last six months I am removing one by one viruses from many sites.. but they are continusly infecting my site ? are attackers are so much FREE Time.. that attacking my websites only ? I think your entire server is infected 3:58 pm S I am sorry , Our server has the firewall. 3:58 pm R because if malware comes, than it should effect one or two website .. but not all 3:58 pm S Yhe malware enters the site from other means if you connect hard drive , or if you access any phising site. 3:58 pm R you can check my more than 50 websites are infected 3:59 pm S I can understand how frustrated this situation is for you . 3:59 pm R this answer is not a resolution. clean my websites 4:00 pm S I can escalate the case to admins to resolve the issue from their end , shall I proceed with it ? Vaishak joined chat is constantly getting disconnected dont disconnect you take time but dont leave chat blank 3:48 pm S Hello, Ritesh. I am sorry about the disconnection. I'm glad we're connected once again. We are seeing a few chat disconnection issues and our engineers are looking into it. Please give me 2-3 minutes while I review your previous conversation to better understand your issue. 4:15 pmV May I place you on hold for 2-3 minutes to check your previous chat?4:17 pmRok ... chat is constantly getting disconnected if ideal dont disconnect you take time but dont leave chat blank hello 4:20 pmVThank you for being on hold! 4:20 pmRok 4:20 pmVI am still here checking the details4:20 pmRplease escalate the case to admins to resolve the issue from their end , 4:21 pmVI see that the website https://artlinegroup.ae/ is redirecting to other URL due to malware issuePlease let me know if you have deleted the infected contents from your end 4:22 pmRno i just came to know of this i have uploaded this website last week clean it please read all the earlier chat 4:24 pmVThank you for letting me know I will initiate a courtesy scan and it will list the infected file list which you will need to delete from your end. Are you okay with it, Ritesh?4:25 pmRhello ok 4:27 pmVI am still hereI will be back within 3-4 minutes 4:27 pmRok ok ok 4:32 pmVThanks for your patience. Scanning is in progress. Please allow 3-4 minutes.4:33 pmRok it's 3rd time this site got infected - every time I clean and deleted all the data from public_html... but it's getting infected again and again : please check I think your server is infected. I have deleted all the data and reinstalled clear files .. than too it becomes malware infected with same malware same virus ? how it's possible ?same thing happening again and again before few days even same things happend. 4:36 pmVYour patience is much appreciated. Its better to download all files and scan it and then re upload it.4:38 pmRhello how to scan 4:39 pmVUsing free scanner you can scan.Thanks for your patience. Scanning is in progress. Please allow 3-4 minutes.4:43 pmRhello can you clean this website ? at what time US Support is available ? I have purchase this account from hostgator.com 4:45 pmVI am afraid we don't have access to scan your website as we are not familiar with his website files.4:47 pmRI am not getting satisfied answer, you are ignoring a serious matter.. I am asking that why my all websites is getting infected again and again